Refund Policy
At Fix My Car Guide, we are committed to providing our customers with high-quality products and services. If you’re not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- It must be within 30 days of the purchase date.
- A receipt or proof of purchase is required to complete your return.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order number and a brief description of the issue.
- We will respond within 48 hours to guide you through the return process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions
Certain types of items are exempt from being refunded, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to reach out to us.
- Email: [email protected]
Thank you for choosing Fix My Car Guide. We appreciate your business and are here to assist you!